Custom Software Development in Dallas: SaaS Platforms, Native Apps and Agentic AI
ITECS builds custom software for companies in Dallas-Fort Worth and across the United States: SaaS platforms, native iOS, Android, macOS and Windows apps and internal tools, with agentic AI inside the product. It runs what it ships and takes over applications other teams built.
- Who it is for
- Founders, product and IT leaders
- What ITECS builds
- SaaS platforms, native apps and internal tools
- How it is engineered
- Senior engineers and an AI-assisted build
- Pricing
- $120/hr development · scoped at $295/hr with a written not-to-exceed How a build is priced
- After launch
- Run by ITECS on managed DevOps and hosting
Services
What ITECS builds
New products and takeovers of existing ones, on your users' platforms.
- SaaS platforms
- Web products your customers sign in to and pay for, with the tenants, roles, billing and admin console behind them.
- Native and desktop apps
- iOS, Android, macOS and Windows apps built for each platform, including offline work and credentials kept in the platform's secure storage.
- Agentic AI inside the product
- Agents and operators beside the screen that work through the product's own tools, with evaluation gates in CI and a spend limit per feature. How evaluation gates work
- Integrations, extensions and internal tools
- Browser extensions, workflow tools, integrations, and internal applications, built against the APIs of the systems you already run.
- Custodianship of existing applications
- Accountability for an application another team built, covering its code, its pipeline and the roadmap that follows.
Products
Shipped by ITECS
ITECS builds and runs software products of its own. Each name opens the product's site.
- Stravere
- The agentic AI PSA for MSPs, with Navigator, an AI operator beside every screen. ITECS runs its own service desk on it.
- QueueRove
- Native iPhone and Android apps that give HaloPSA field technicians tickets, notes, photos, status and service time. On the iPhone, actions stay queued when service drops and are sent when connectivity returns.
- MSP Ranked
- A directory that compares managed IT, cybersecurity and AI providers, with a flow that turns a buyer's requirements into an MSP RFP.
Scenario
A product that outgrew its first build
Illustrative planning scenario, not a reported client result or a named public case study.
- Starting point
- A company sells a web application its customers sign in to every day. The contractor who built it has moved on, and releases wait for the one engineer who knows the deploy steps. Customers keep asking for a phone app, and leadership wants an AI assistant in the product but has no way to test one.
- Scoped outcome
- Scoping sets the price ceiling and the order of work. The repository, tests and CI are rebuilt first, then native iPhone and Android apps go onto the same API. An assistant beside the main screen comes last, with an evaluation gate and a spend limit. ITECS then runs the application under managed DevOps, and the owner's roadmap sets the next iteration.
Build
How a build runs
Work stops at both diamonds until you sign off: once on the price ceiling, and again before a release reaches your users.
Scope
Scoping works through the users, screens, data and integrations with your team, and writes them into a specification.
Output: Written specification
Quote
The specification is priced as a ceiling for the build. Nothing is built until you approve it.
Output: Written not-to-exceed
Your approval
Build
Senior engineers build in your repositories, with a senior architect supervising the AI-assisted work. Every change lands as a pull request with tests.
Output: Reviewed pull requests
Verify
Each release runs through CI and staging against the acceptance criteria in the specification. AI features also run against their evaluation set.
Output: Release candidate
Release
You approve the release before it reaches your users or the app stores, and the approval is recorded with it.
Output: Approved release
Your approval
Operate
ITECS runs the software under managed DevOps, or your team takes it over with the runbooks. What users ask for next goes back to Build.
Output: Running software
Next iteration: build
Dashed outputs wait at your approvals. The next iteration returns to Build.
Practice
Engineering practice
Every build runs the same way, and the scope says who owns each piece of it.
- Code lives in your repositories, under your accounts, from the first commit.
- Pull requests, tests and CI run from the first week, so every change is reviewed and built the same way.
- ITECS writes every mainstream language and picks the one the product needs: TypeScript on the web, Python and Go on servers, Swift on Apple platforms, Kotlin on Android and C# on Windows.
- The build is AI-assisted, with a senior architect supervising it and reviewing what ships.
- Senior engineers do the work, most with fifteen or more years of shipping software.
- Secrets sit in a vault, access is scoped to each person, and an audit trail records who changed what.
- Documentation, ownership and handover are written into the scope, so the code and its runbooks stay yours.
Every build ships through the ITECS DevOps pipeline practice.
Custodianship
Taking custodianship
Each takeover of an application another team built follows the same steps.
- The first read is the code and its history: what it depends on, what is tested and where it breaks.
- The repository and CI are rebuilt so that any engineer can build, test and release the application.
- Dependency and platform upgrades go on a calendar you can see.
- Monitoring and on-call move under managed DevOps, with response coverage set in the retainer.
- You approve the roadmap that follows: what gets fixed, what gets rebuilt and what comes next.
After the takeover, the application runs under managed DevOps.
Pricing
How a build is priced
Scoping comes first. You approve the ceiling it sets before the build starts, and development is billed against it.
- Scoping
- Scoping and specification at the Tier 2 AI Specialist rate of $295/hr, producing a written not-to-exceed.
- Development
- Development labor at $120 per engineer-hour, billed against the written not-to-exceed. Loyalty discounts and condition multipliers do not apply.
- Warranty and changes
- The same warranty, acceptance, and change-order terms as agent builds, the custom AI agents ITECS delivers.
- Hosting and operations
- Custom-scoped. Managed DevOps and hosting are quoted from what ITECS will run and the response coverage you choose.
- Third-party platforms
- You pay for cloud accounts, tool subscriptions and third-party AI platforms directly unless a proposal states pass-through billing.
Prices and terms come from the AI-Augmented Custom Software Development offer in the ITECS AI pricing catalog. See the catalog
FAQ
Custom software FAQ
What does custom software development from ITECS include?
ITECS scopes, builds and runs custom software: SaaS platforms, native iOS, Android, macOS and Windows apps, integrations, browser extensions and internal tools. Agentic AI goes inside the product where it fits, and ITECS also takes over applications other teams built.
Which platforms and languages does ITECS build for?
Web, iOS, Android, macOS and Windows. Each product gets the language and framework it needs, such as TypeScript, Python, Swift, Kotlin, C# and Go, and each app is built natively for its platform.
How does ITECS engineer and test agentic AI inside a product?
The agent works through the product's own tools and permissions, beside the screen the user is on. Its prompts and model versions live in the repository, and evaluation gates in CI block a change that scores below the bar. Each AI feature has its own spend limit, and actions with consequences wait for a person to approve them.
Will ITECS take over software another team built?
Yes. ITECS reads the code and its history, rebuilds the repository and CI, puts dependency and platform upgrades on a calendar, and moves monitoring and on-call under managed DevOps. You approve the roadmap from there.
How is custom software development priced?
Scoping and specification are billed at the Tier 2 AI Specialist rate of $295/hr and end in a written not-to-exceed. Development is billed per engineer-hour at a flat $120/hr against that not-to-exceed, and loyalty discounts and condition multipliers do not apply to it. Warranty, acceptance and change orders follow the same terms as the custom AI agents ITECS delivers.
Who owns the code?
You do. The code lives in your repositories under your accounts from the first commit, and ownership, licensing, documentation and handover are written into the scope.
How does ITECS ship the software?
Through the ITECS DevOps practice. Every change is a reviewed pull request with tests, each release runs through CI and staging, and you approve the release before it reaches your users or the app stores.
Does ITECS run the software after launch?
If you want it to. ITECS can run it under managed DevOps, in your cloud accounts or on ITECS managed cloud hosting. It has run managed IT and security since 2002 with a 24/7 NOC, and the retainer sets the response coverage. Your team can take it over instead, with the runbooks and a walkthrough.
Start with a scoping call
Tell us what the software has to do, who will use it and which systems it must connect to. Scoping ends in a price ceiling you approve before the build starts.