AI Services Program

A practical path from the first useful agent to managed intelligence.

Start with clarity, build in the right environment, specialize only when the workflow demands engineering, and sustain what works with an accountable operating model.

$650

Guided Build Session

The lightest build entry point

$6,500

AI Readiness Assessment

Recommended leadership starting point

$14,500

Governance Baseline

Three core controls in one engagement

From $1,950/mo

Managed Intelligence

Ongoing adoption and optimization

How Our Pricing Works

Match the engagement to the maturity of the work.

Published packages

Defined starting points for readiness, training, guided builds, local agents, and governance.

Phased custom work

Discovery produces the specification and not-to-exceed before production engineering begins.

Flexible support

Managed Intelligence Services, Agent Operations, prepaid options, and hourly expertise sustain the work.

Start Here → Build → Specialize

Clear options for each stage of adoption.

Start with the smallest engagement that can produce evidence, then move into a larger build only when the workflow and business case justify it.

Start Here

Discovery, Strategy & Training

Clarify the opportunity, train the right people, and establish a defensible starting point before committing to a larger build.

Recommended first step

AI Readiness Assessment

$6,500

1–2 weeks · discovery capped at 20 ITECS hours

A leadership-level assessment that documents the current state, identifies shadow-AI exposure, prioritizes use cases, and turns the findings into an actionable roadmap.

Current-state audit and shadow-AI exposure review
Prioritized use-case map ranked by business impact and feasibility
Platform-stack recommendation
12-month AI roadmap aligned to your strategic priorities
Executive-ready deliverable suitable for board or leadership review
Leadership workshop

Best for

Organizations exploring AI for the first time or wanting to validate an existing AI direction.

Executive AI Literacy Briefing

$4,500 / session

Half-day

A private, tailored session for your board, leadership team, or department heads. We translate AI from buzzword to business reality, calibrated to your industry.

How modern AI works in plain English
Where AI creates real value in your industry
Governance, security, and risk overview
Live Q&A with senior ITECS strategists

Best for

Leadership teams that want a credible AI briefing without a multi-week consulting engagement.

Team AI Workshop

$2,900 / session

2 hours · up to 12 employees

A hands-on, role-based group session that helps a team use approved AI tools safely and productively in its real work.

Role-based curriculum tailored to the participating team
Hands-on exercises using relevant business workflows
Safe-use and human-review guidance

Best for

Teams that need a practical shared baseline and immediately useful working habits.

Power-User Coaching (1:1)

$650 / session or $2,400 / 4-pack

60–90 minutes

Individual coaching for high-aptitude employees who can turn good AI practices into repeatable team capability.

Session preparation around the employee's role and goals
Live one-to-one working session
Follow-up materials

Best for

Employees who are ready to become confident, practical AI power users.

Shadow AI Discovery & Risk Report

$5,500

1 week

A focused review that identifies unsanctioned AI usage, ranks the risk, and gives leadership a remediation playbook backed by ITECS cybersecurity experience.

Endpoint and Microsoft 365 or Google Workspace scan for unsanctioned AI tool usage
Risk-ranked findings by user, department, and tool category
Remediation playbook with prioritized actions
Executive summary suitable for board reporting

Best for

Organizations with compliance, regulatory, or confidentiality obligations that need visibility into current AI usage.

Internal AI Champion Program

$8,500–$12,000

4–6 weeks

A structured program that trains one employee to become the organization's internal AI lead and sustain adoption after the engagement.

Curriculum tailored to the organization and its use cases
Weekly coaching with a senior ITECS AI strategist
Project shadowing on real implementations
Handoff documentation
90-day post-program support

Best for

Organizations that want durable in-house AI capability with a trusted internal owner.

Learn more

Build

Guided & Local Agent Builds

Build useful agents in the client's own desktop or workspace environment. An employee can co-build with an ITECS specialist, or ITECS can build and deliver the finished local agent.

Guided Build Session

$650

90-minute working session

ITECS architects and coaches while the client's employee drives the build in Claude Cowork, Codex, Copilot agents, or a comparable workspace.

Pre-session preparation
Live co-build working session
Session notes

Best for

A focused workflow, agent setup, or technical decision that can move materially in one session.

Guided Build Sprint (4 sessions)

$2,400

One bounded agent or workflow · typically 2–3 weeks

Four co-build sessions that take one bounded agent or workflow from design through a tested working setup.

Workflow and success-criteria definition
Guided configuration and build
Testing and refinement
Usage notes and handoff

Best for

An employee who can co-build one well-bounded agent with expert architecture and coaching.

Guided Build Intensive (8 sessions)

$4,400

Complex multi-step agent

Eight co-build sessions for a complex agent that crosses multiple steps, tools, or outputs and needs deliberate testing and refinement.

Architecture and multi-step workflow design
Guided implementation across the selected workspace tools
Testing and refinement cycles
Documentation and working handoff

Best for

Workflows such as data analysis, report generation, and business-intelligence publishing that need multiple connected steps.

Local Agent Sprint

$4,500–$9,500

One workflow · 1–2 data sources

ITECS builds and delivers one local agent inside the client's workspace, ready for the sponsoring employee to use.

One workflow and one or two data sources
Workspace deployment
Usage documentation
One handoff session

Best for

Teams that want ITECS to deliver a bounded desktop or workspace agent.

Departmental Local Agent

$9,500–$18,000

Multi-step workflow · multiple sources and outputs

ITECS builds a more capable local agent for a department, with multiple inputs and outputs, structured testing, and team handoff.

Multi-step workflow with multiple sources and outputs
Testing cycles
Two handoff and training sessions
30-day tuning window

Best for

Departments that need a delivered workspace agent with broader workflow coverage and a supported handoff.

Data Readiness Sprint

$3,500–$8,500

One department or use case

A document-corpus audit and cleanup that prepares business sources for a reliable agent or AI workflow.

Source inventory and permission review
Folder or library restructuring
Metadata and naming hygiene
Ingestion preparation

Best for

Builds whose source documents, permissions, or information structure need cleanup before implementation.

Learn more

Guided session terms

Sessions expire 90 days from purchase.
Sessions are scheduled at least 5 business days out.
Cancellation under 24 hours or a no-show forfeits the session.
Out-of-session ITECS build work is billed at the applicable hourly tier.

Build readiness and continuity

Every build proposal either includes a data-readiness line item or confirms in writing that sources were verified build-ready during discovery.

Every guided or delivered agent build is archived in the ITECS client vault: workspace configuration, skills, prompt libraries, data-source maps, and usage documentation. If the sponsoring employee leaves, ITECS re-wires the archived agent for a successor as a short guided engagement, typically 1–2 sessions, rather than a rebuild. Proven agents can be cloned and adapted for other employees or departments at a fraction of the original build effort.

Build

Governance & Security

Put policy, tenant controls, and accountable leadership around AI before access and usage expand.

AI Acceptable Use Policy Package

$4,500

Standalone policy package

A custom Acceptable Use Policy and governance framework right-sized for a growing organization.

Custom AI Acceptable Use Policy
Governance framework with roles and responsibilities
Employee handbook insert
30-minute training deck

Best for

Organizations adopting AI tools that need clear rules before usage scales.

AI Platform Deployment Readiness

$8,500–$15,000

Pre-deployment review · priced by tenant size

A tenant security review before enabling Microsoft 365 Copilot or a comparable workspace AI.

Data-permission hygiene review
Oversharing discovery and remediation plan
Sensitivity-labeling review
Conditional-access alignment
Pilot-group rollout plan

Best for

Organizations preparing to enable workspace AI across a governed tenant.

AI Governance Baseline Bundle

$14,500 (vs. $16,500 à la carte)

3–4 weeks

A coordinated governance baseline that combines strategy, risk discovery, and policy into one engagement.

AI Readiness Assessment
Shadow AI Discovery & Risk Report
AI Acceptable Use Policy Package

Best for

Leadership teams that want the core AI governance controls established together.

AI Compliance & Audit Support

Strategist hourly, written not-to-exceed

Senior support for regulated-industry documentation, evidence packages, and audit liaison.

Compliance documentation support
Evidence-package preparation
Audit liaison

Best for

Regulated organizations that need strategist-led AI compliance support.

Fractional Head of AI

Strategist hourly via monthly retainer

Typically 16–24 hours per month

Recurring senior advisory for AI strategy, governance, investment priorities, and leadership alignment.

Executive AI advisory
Roadmap and portfolio guidance
Governance leadership
Leadership and board support

Best for

Organizations that need ongoing AI leadership without a full-time executive hire.

Specialize

Custom Build

Every production build starts with discovery, and the discovery fee credits toward the build. Production operations after launch are billed under Agent Operations and are never absorbed into the build fee.

Agent Discovery & Technical Specification

$4,500–$7,500

Required discovery · credited toward the build

A focused specification engagement that turns a workflow into a buildable, governed production plan.

Current workflow, data source, and integration review
Use-case specification with success criteria
Architecture, risk, and human-review model
Fixed-fee build not-to-exceed for the next phase

Best for

Teams with a defined AI workflow that need a credible build plan before committing to engineering.

Proof of Concept / Prototype

$8,000–$18,000

One primary source or workflow

A bounded prototype that proves technical feasibility and workflow fit before a production commitment.

One primary workflow or data source
Limited user group and controlled test scope
Feasibility build without production SLA
Documented path to production

Best for

Organizations that need evidence before funding a production agent.

Single-Workflow Production Agent

$18,000–$35,000

A production agent for one primary workflow, deployed with documentation, human-in-the-loop review, and staff handoff.

One primary workflow deployed to production
Human-in-the-loop review path
Documentation and runbook
Handoff to your team

Best for

Light or bounded assistants such as recurring research, drafting, executive briefing, or comparable workflow support.

Integrated / Line-of-Business Agent

$35,000–$75,000

A line-of-business production agent for multi-source ingestion, reconciliation, audit trails, validation, exception handling, and reviewer workflows.

Multi-source data ingestion and reconciliation
Audit trail and validation controls
Exception handling and reviewer workflow
Flagship pattern: PPV analysis across purchasing, ERP, and invoice data with variance analysis and exception queues

Best for

Line-of-business workflows where accuracy, review evidence, and system integration are central.

Multi-Agent System / AI-Augmented Process Redesign

$55,000–$120,000

An orchestrated multi-agent system or end-to-end redesign of a major workflow with integrations, monitoring, and rollout enablement.

Senior strategy and workflow discovery
Multi-agent or process redesign around measurable outcomes
Custom engineering with integrations and monitoring
Rollout enablement and documentation

Best for

Organizations ready to redesign a high-value workflow rather than automate one task at a time.

AI-Augmented Custom Software Development

Fixed-fee discovery, then hourly against a written not-to-exceed or fixed fee where scope is firm

Custom software delivered through the ITECS AI-DevOps model, with a senior architect supervising an AI-assisted build.

Browser extensions, workflow tools, integrations, and internal applications
Fixed-fee discovery and specification with a written not-to-exceed
Hourly build against the not-to-exceed or fixed fee where scope is firm
The same warranty, acceptance, and change-order terms as agent builds

Best for

Organizations that need governed custom software beyond an agent or workspace configuration.

Learn more

Sustain

Managed Intelligence Services.

ITECS operates as a Managed Intelligence Provider: the accountable operating layer for AI-first, outcome-driven services. MIS keeps adoption, optimization, and governance moving after launch.

MIS Core

Up to 10 users

$1,950/mo

4 optimization hours

Monthly check-in
Prompt-library maintenance
Quarterly business review

Popular for teams

MIS Growth

11–25 users

$2,650/mo

6 optimization hours

Bi-monthly office hours
Expansion support
Prompt-library maintenance
Quarterly business review

MIS Scale

26–50 users

$3,500/mo

10 optimization hours

Dedicated AI advisor
Custom workflow refinement
Monthly office hours
Quarterly business review

Production Agent Operations

Agent Operations

Ongoing operations for production agents after launch, separate from Managed Intelligence Services adoption tiers.

1 production agent$2,500/mo

2 production agents$4,500/mo

3 production agents$6,500/mo

4+ agents, aggressive data-refresh cadence, or tight review SLAsCustom quote

Monitoring and evaluations
Quality and drift checks
Data refresh and exception triage
Production tuning based on usage

MIS terms

Clients who also hold an MIS adoption tier receive 10% off the Agent Operations line.
Included hours do not roll over month to month.
Annual term with 30-day non-renewal notice; month-to-month is available at +10%.
Hours beyond the included amount bill at the applicable hourly tier.

Prepaid Options

Flexible capacity for uneven demand.

Prepaid options let multiple employees draw on a defined pool without turning every request into a new engagement.

AI Retainer

$3,375

15-hour prepaid block

12-month expiry
Any employee may draw against the block
Monthly usage statement to the client's named contact
Hours are deducted on a tier-weighted basis; the detailed draw-down schedule is reviewed in consultation
Strategist-level work is never discounted

Uneven workloads, quick fixes, and mixed-tier work.

Guided Build Session Bank — 10

$5,900

$590 / session

12-month expiry

Ten Guided Build or Power-User Coaching sessions shared by any employee.

Guided Build Session Bank — 20

$10,800

$540 / session

12-month expiry

Twenty Guided Build or Power-User Coaching sessions shared by any employee.

Session-bank rules

A bank session is redeemable for either a Guided Build Session or a Power-User Coaching session.
Any employee may use the bank.
Managed-IT loyalty discounts apply to session banks.

Hourly Rates

The right expertise for work outside a package.

Hourly work is billed by the expertise required. Tier 3 strategist work is never discounted.

Tier 1 - AI Implementer

Hands-on delivery

Platform tenant and workspace setup, project workspace configuration, document corpus organization, training delivery, enablement, documentation, testing, and internal champion coaching

$245/hr

Tier 2 - AI Specialist

Senior engineering and authoring

Custom agent, sub-agent, connector, and MCP development across major platforms; AI-augmented development (AI DevOps); prompt engineering; integration work; workflow design; and AI policy and governance authoring

$295/hr

Tier 3 - AI Strategist

Strategic advisory and AI security/governance

Executive workshops, AI roadmapping, fractional Head of AI, AI security architecture, shadow-AI risk advisory, compliance and audit support, and board-level briefings. Never discounted.

$375/hr

Rate multipliers

Standard business hours1.0x

After-hours1.5x

Emergency or same-day onsite1.5x

After-hours plus emergency2.0x

Onsite travel beyond 20-mile radiusStandard ITECS travel rates apply

Managed-IT loyalty matrix

Tier 1 / Tier 2 hourly

Select: —
Pro: 10%
Elite: 15%

Tier 3 hourly

Select: —
Pro: —
Elite: —

One-time training, build, and governance packages

Select: —
Pro: 10%
Elite: 15%

Custom production-agent build phases

Select: —
Pro: —
Elite: 15%

Managed Intelligence Services (recurring)

Select: —
Pro: —
Elite: Onboarding month waived, up to $2,500 value (annual terms only)

Complimentary AI Orientation Sessions

Select: —
Pro: —
Elite: 2 per contract year (30–45 minutes, up to 8 employees, remote, orientation only)

Priority scheduling for AI engagements

Select: —
Pro: —
Elite: Yes

Benefit	MSP Select	MSP Pro	MSP Elite
Tier 1 / Tier 2 hourly	—	10%	15%
Tier 3 hourly	—	—	—
One-time training, build, and governance packages	—	10%	15%
Custom production-agent build phases	—	—	15%
Managed Intelligence Services (recurring)	—	—	Onboarding month waived, up to $2,500 value (annual terms only)
Complimentary AI Orientation Sessions	—	—	2 per contract year (30–45 minutes, up to 8 employees, remote, orientation only)
Priority scheduling for AI engagements	—	—	Yes

Loyalty terms

Tier 3 strategist rates are never discounted.
Recurring MIS fees are not percentage-discounted; MSP Elite receives the one-time onboarding waiver instead.
AI Retainer blocks are net-priced; loyalty percentages do not stack on retainer draw. Session Banks do take the loyalty discount.
MSP retainer blocks, MSP special-project hours, and MSP plan inclusions do not apply to AI engagements; AI work is quoted separately.
Third-party AI platform subscriptions are client-paid direct costs unless a proposal states pass-through billing.

Assurances

Clear boundaries for responsible delivery.

Warranty

Delivered agents and software carry a 30-day defect warranty from acceptance; ITECS remediates at no charge where a deliverable fails to perform against the written specification. Clients have 10 business days from delivery to test against that specification. Platform or model version changes, client modifications, changes to client data sources or permissions, and vendor outages fall outside warranty and route to Agent Operations or hourly work.

Human-in-the-loop by design

AI output is probabilistic. Every ITECS-delivered agent is designed for human review; ITECS does not warrant the accuracy, completeness, or fitness of AI-generated analysis, and the client remains responsible for reviewing output before business decisions. Finance-class variance analysis and exception queues are decision support, not decisions. ITECS does not provide legal, tax, or accounting advice through AI deliverables.

Data handling

ITECS verifies the selected platform plan's contractual data-use and retention terms, tenancy, connectors, and required data movement before production. Client systems use client-managed, least-privilege credentials. A DPA is available on request, and non-contracted consumer services are excluded from approved client-data workflows.

Regulated environments

Clients subject to CMMC/CUI, HIPAA, or similar regimes are custom-scoped on compliance-eligible platforms with the compliance framework governing architecture. Standard packages and commercial AI platforms do not apply; commercial AI platforms are generally ineligible for CUI.

Choose the smallest engagement that can create useful evidence.

Start with a Guided Build Session for one workflow or the AI Readiness Assessment for a leadership-level roadmap.

Schedule a Consultation Call (214) 444-7884

Pricing effective July 8, 2026. ITECS reserves the right to scope custom engagements to fit unique requirements. Published packages include the deliverables listed on this page; out-of-scope work is billed at the applicable hourly rate. ITECS reviews AI pricing annually each January; signed engagements and active retainer terms are honored through their term.

Pricing FAQ

Common pricing questions from business leaders.

What is the best first step if we are new to AI?

Most leadership teams should start with the $6,500 AI Readiness Assessment. In 1–2 weeks, ITECS documents where AI fits, which platforms match the environment, what risks need guardrails, and what the 12-month adoption roadmap should look like. For a lighter single-workflow entry point, start with a $650 Guided Build Session.

Are these prices fixed or estimates?

Published single prices are list prices for defined scopes. Ranges and custom work are scoped before build with a written scope and not-to-exceed amount; work outside a defined scope bills at the applicable hourly tier.

Do you only support one AI platform?

No. ITECS is vendor-neutral across Claude, ChatGPT, Codex, Gemini, Microsoft Copilot, GitHub Copilot, and other enterprise platforms, then recommends what fits the business, data, and governance requirements.

What happens after our first agent works?

An agent graduates from a desktop or workspace build to an engineered production build when it needs server-side deployment, unattended scheduling, multi-user access, audit trails, or an SLA. Discovery is then quoted and fees already paid credit toward it. Ongoing operation moves to Agent Operations.

Do existing ITECS managed IT clients receive AI discounts?

MSP Pro receives 10% off eligible Tier 1 and Tier 2 hourly work and eligible one-time training, guided or local build, and governance packages, but not custom production-agent build phases. MSP Elite receives 15% on those eligible categories and custom production-agent build phases. Tier 3 is never discounted, recurring MIS fees receive no percentage discount, AI Retainers are net-priced, and Session Banks do take the applicable loyalty discount.

What if our data isn't ready?

Use the $3,500–$8,500 Data Readiness Sprint for source inventory, permissions, structure, metadata, naming hygiene, and ingestion preparation. Every build proposal either includes a data-readiness line item or confirms in writing that sources were verified build-ready during discovery.

What happens if the employee who built our agent leaves?

ITECS archives every guided or delivered agent in the client vault. The archived workspace configuration, skills, prompt libraries, source maps, and usage documentation let ITECS re-wire it for a successor in typically 1–2 guided sessions rather than rebuilding it.

Do you guarantee the AI's output?

No. AI output is probabilistic and must be reviewed by the client before business decisions. ITECS designs delivered agents for human review and provides a 30-day defect warranty against the written specification, with a 10-business-day acceptance period. The warranty does not guarantee AI-generated analysis.

Can you support regulated or CUI environments?

Yes, through custom strategist-led scoping on compliance-eligible platforms. Standard packages and commercial AI platforms do not apply to CMMC/CUI, HIPAA, or similar regulated requirements; commercial AI platforms are generally ineligible for CUI.

Ready to see where AI moves your business forward?

1Send intake

2Scope the need

3Choose the next step

Start the no-cost intake Call (214) 444-7884 →