Public case study

OpenText: 99.8% system uptime

Dedicated on-site IT support helped the Dallas office keep operations stable while improving local response coverage for a growing enterprise team.

99.8%

System uptime

52+

Weeks of on-site support

30%

Response-time reduction

Challenge

OpenText's Dallas branch needed consistent local IT support as growth increased the strain on distributed internal resources.

ITECS delivered a dedicated on-site support program for workstation support, provisioning, troubleshooting, and coordination with central IT.

99.8% system uptime, 52+ weeks of uninterrupted on-site support, and a 30% reduction in IT support response time.

Source: July 3, 2024